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Have a question or need to get in touch? Find answers to our most frequently asked questions below or use the contact form at the bottom of this page to connect with us

Frequently Asked Questions

Plant Wall Kit

What comes in the plant wall kit?

Each kit includes a flexible trellis, metal bracket, leather plant hanger, & all required mounting hardware. Planters are sold separately on our site.

What type of plant is best for the plant wall?

Any trailing plant, like a Pothos or Philodendron, will work. Click here to see a complete list of our recommended plants.

Can I use an artificial plant instead?

Of course! Artificial greenery is a great option for the plant wall.

How often should I water my plant?

That depends on the plant, but most trailing plants like to be watered when the top two inches of soil are completely dry. If you stick your finger into the soil and it comes out clean, it’s probably time to water!

How do I water my plant wall?

There are a few options when it comes to watering. First, you can use a saucer to catch any extra water that may drip from your plant. Another option is using a pot without a drainage hole.

Our ceramic planters include a drainage hole and optional rubber stopper so you can decide which watering method is best for you! Learn more about drainage here.

I’m not the most handy...can I build the plant wall?

Yes! If you can hang a picture you can hang the plant wall. It is easy to assemble and requires minimal experience with tools. Our step-by-step guide includes everything you need to successfully assemble the plant wall. We do recommend building with a friend!

Help! I’m having a hard time assembling my plant wall.

Head to our assembly guide for step-by-step instructions or email us at and we’ll do our best to assist you!

How do I know which anchor to use?

We've provided both standard dry wall anchors and self drilling anchors in the plant wall kit to best suit the tools you have at home. Both options provide ample support for your plant wall and can be used interchangeably.

The standard anchors require a drill and predrilled hole using a drill bit. The self drilling anchors only require a screw driver. The decision is entirely up to you!

What should I do if my plant starts to thin near the roots?

Propagating and replanting new growth into your existing plant is the best way to add density to your plant. Check our post here for a step-by-step guide to propagation (trust me, it’s easier than you think!).

What size planter should I use with the plant wall kit?

We recommend using a planter between 6-9” in diameter. Our hand glazed ceramic planters are 7” in diameter and designed to fit a 6-6.5" standard nursery pot. The contour shape fits seamlessly into the leather plant hanger and they also feature a drainage hole (with an included rubber stopper) to control water flow.


What is vegetable tanned leather?

Vegetable tanning is the process of using natural tannins to transform hide into leather. Tannins are made from different part of plants including woods, barks, fruits, fruit pods, and leaves.

Full grain, vegetable tanned leather is the high quality leather available.

Why is my leather hanger changing colors?

Our leather plant hangers are made from the highest quality full grain, vegetable tanned leather. This means they will develop a patina, or oxidize, over time. The plant hangers start out a natural, nude color and develop into a more rich, tan tone with exposure to sunlight, heat, & natural oils.

A plant hanger positioned close to a sunny window will develop a patina more quickly than one without exposure to sunlight.


What is Orana?

ORANA means welcome and our mission is to create contemporary home decor that highlights the beauty of plants and makes your space feel like home.

How can I contact Orana?

Please send any questions or thoughts to

Can I customize my kit?

At this time we do not offer kit customization, but this is something we hope to implement very soon! Follow us on Instagram @shoporana for new releases, exclusive offers, & more.

How can I work with Orana?

If you are a creator interested in working with Orana, please complete this form and our team will contact you directly.


Oops! I need to change something on my order.

If you need to change or cancel your order, please contact us ASAP at Please include your order number in the subject line.

What if something is missing from my kit?

Please reach out to us ASAP at

What type of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, and credit cards. We also accept Apple Pay and Shop Pay.

Shipping & Returns

How do I return my plant wall kit?

If for some reason you are unhappy with your kit, please contact us at

What is your return policy?

If you are unhappy with your Orana Home products please email us at You can read more about our return policy here.

Where do you ship?

We currently ship to addresses in the continental United States, Canada, and limited international locations. We do not ship to PO Boxes. If your country is not available at checkout please email and we can provide the cost of shipping to your location.

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